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Good to know



Helpful ABCs for guests




To feel quickly at home and be able to enjoy your stay thoroughly, you will find here short ABCs about the Alexander and Gerbi Hotels. For further questions and requests, we are happy to assist you in person at any time.


Payments

You can pay in CHF, euros, US dollars and pounds. We also accept all major credit cards such as American Express, Mastercard, Maestro, Visa and Postcard. 


Departure

We kindly request that you vacate your room on your day of departure by 11.30 a.m. In the event of any change of your departure day, kindly let us know as soon as possible. 


Cancellations

Free of charge up to two weeks before arrival. 2 weeks and less before arrival, we reserve the right to charge you the price of 1 to 3 nights.

Mealtimes

Breakfast Lunch Dinner
Gerbi: 07.30 a.m. -10.00 a.m. 11.30 a.m. – 2.00 p.m. 9.00 p.m. bis 9.00 p.m.
Alexander: 07.15 a.m. – 10.00 a.m. 11.30 a.m. – 2.00 p.m. 9.30 p.m. bis 9.00 p.m.

Bicycles

A number of bicycles are available free of charge at both hotels.


Visitor’s card

With our visitor’s card, you receive discounts for the Rigi railways, the Lido indoor pool located opposite the hotel, culture/museums/ZOO and adventure/sports/leisure activities. You can find more information at the reception.

Garage / Parking space

Parking spaces are available free of charge. Additionally, a parking garage is available at the Hotel Gerbi.


Dogs

Well-trained dogs are welcome at CHF 20.00 per day (without food).


Internet

You can access the internet via WLAN.


Lidobus

The Lidobus operates between Hertenstein and the boat station from spring to autumn. The schedule is available at the reception. 


Nordic Walking

You can borrow poles for Nordic Walking tours free of charge. Please contact the Vitalis reception.

Sleep basket

Our heavenly «sleep basket» can be borrowed at the reception. The basket contains useful aids for a better sleep, such as e.g. relaxing music, books, aroma lamps, dream catchers and much more.

Swimming

The heated outdoor pool, as well as the indoor pool, are open from 7 a.m. to 8 p.m. You can find a bathing area opposite of the Hotel Gerbi. The lake invites you to a refreshing swim. In summer its temperature reaches approx. 23°C, in winter it cools down to approx. 10°C. 
For free access to the public pool (opposite the Hotel Gerbi), show your visitor’s card. 



Wellness opening hours

Hallenbad 7 a.m. to 8 p.m., on Fridays till 10 p.m.
Saunas 11 a.m. to 8 p.m., on Fridays till 10 p.m.
Treatments 9 a.m. to 7 p.m.