GUEST ABC
ABC
invoice
You can pay in CHF, Euro, US Dollar and British Pound. We also accept all major credit cards such as American Express, Mastercard, Maestro, Visa and Postcard.
departure
May we kindly ask you to vacate your room by 11:30 a.m. on your departure day? Please inform us of any changes to your departure date as soon as possible.
Cancellation costs
Cancellations are free of charge up to 3 days before arrival. After that, the booked service will be charged. In case of early departure, the booked service will also be charged.
Meal times at Hotel Alexander
Breakfast: 7:15 – 10:00 am
Lunch: 11:30 am – 2:00 pm
Dinner: 6:00 PM to 8:00 PM
Meal times Hotel Gerbi
Breakfast: 7:30 - 10:00 am
Lunch: 11:30 am – 2:00 pm
Dinner: 6:00 PM to 9:00 PM
E-bike
fee applies
bicycles
A number of bicycles are available free of charge at both hotels.
fitness
Our fitness room offers our hotel guests a variety of strength and endurance equipment and is open at all times of day.
and nighttime free time.
Guest card
With your guest card, you receive discounts for the Rigi Railway, the Lido indoor swimming pool opposite, cultural attractions/museums/zoo, and adventure/sports/leisure activities. Further information is available at reception.
Garage / Parking space
Free parking is available. Hotel Gerbi also has its own underground parking garage.
dogs
Well-behaved dogs are welcome at our place for CHF 20.00 per day (excluding food).
Internet
You have the option of logging into the internet via Wi-Fi free of charge.
Kayaks on the lake
1 x 1 and 1 x 2
Lidobus
The Lidobus runs from Hertenstein to the boat station from spring to autumn. You can obtain the timetable at our hotel reception.
Nordic Walking
For Nordic walking tours, you are welcome to borrow poles from us free of charge. Please contact the Vitalis reception.
To swim
The outdoor pool is heated to 29°C in summer and 32°C in winter. The indoor pool is heated to 31°C all year round.
At Pier 87 (opposite Hotel Gerbi) there is a private bathing area with a jetty for hotel guests. The lake invites you to take a refreshing dip. In summer it has a temperature of around 23°C, while in winter it cools down to around 5°C.
For free entry to the public Lido lake and indoor swimming pool (opposite Hotel Gerbi), please present your guest card.
Spa Vitalis Opening Hours
Pools
7:00 am to 8:00 pm, Thurs & Fri until 10:00 pm
Saunas
11:00 am to 8:00 pm, Thurs & Fri until 10:00 pm
Applications
9:00 a.m. to 7:00 p.m.