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Good to know

Small guest ABC

Guest ABC

So that you can quickly find your way around and enjoy your stay without any worries, you will find a small ABC of the Alexander-Gerbi Hotels here. Of course, we are personally at your disposal for questions and requests at any time.


Contact us if you have any questions


You can pay in CHF, Euro, US Dollar and Pounds. We also accept all common credit cards such as American Express, Mastercard, Maestro, Visa and Postcard.

May we ask you to vacate your room by 11.30 a.m. on the day of departure? If there are any changes to the departure day, please notify us as soon as possible.

Cancellation costs
Cancellations are free of charge up to 3 days before arrival. After that, the booked service will be charged. In the event of early departure, the booked service will be charged.

Meal times Hotel Alexander
Breakfast: 7:15 a.m. – 10:00 a.m
Lunch: 11:30 a.m. – 2:00 p.m
Dinner: 6:30 p.m. to 9 p.m

Meal times Hotel Gerbi
Breakfast: 07.30 -10.00 am
Lunch: 11.30 a.m. – 2 p.m.
Dinner: 6pm to 9pm

E bike

‍A number of bicycles are available to you free of charge in both hotels.

Our fitness room offers our hotel guests a variety of strength and endurance equipment and is open at any time of the day.
and night time at your leisure.

Guest card
With your guest card you receive discounts for the Rigibahn, the Lido indoor swimming pool opposite, culture/museums/zoo and adventure/sports/leisure. You can get more detailed information at reception.

Garage / parking space

‍Parking spaces are available free of charge. The Hotel Gerbi also has its own parking garage.

Well-behaved dogs are welcome at CHF 20.00 per day (without food).

You have the option of logging onto the Internet free of charge via W-LAN.

Kayaks on the lake
1 x 1 and 1 x 2

lido bus
The Lidobus runs from Hertenstein to the ship station from spring to autumn. You can get the timetable from us at the hotel reception.

Nordic walking
‍You can borrow sticks from us free of charge for Nordic walking tours. Contact the Vitalis reception.

sleeping basket
Our paradisiacal "sleeping basket" is available to borrow at the reception. Inside you will find useful utensils for a better night's sleep, such as relaxing music, books, scented lamps, dream catchers and much more.

To swim
The outdoor pool is heated to 29°C in summer and 32°C in winter. The indoor pool is heated to 31°C all year round.


At Pier87 (opposite Hotel Gerbi) there is a private bathing area with a jetty for hotel guests. There, the lake invites you to take a refreshing swim. In summer it has a temperature of about 23°C, in winter it cools down to about 5°C.


Show your guest card for free entry to the public Lido lake and indoor pool (opposite the Hotel Gerbi).

Wellness opening hours
7:00 a.m. to 8:00 p.m., Thu & Fri until 10:00 p.m
11:00 a.m. to 8:00 p.m., Thu
& Fri until 10:00 p.m
9:00 a.m. to 7:00 p.m

hotel app

With our new website app, you have the opportunity to receive all information, current news and impressions around the clock before, during and after your stay with us.

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